Shipping & Returns
Currently, we are delivering to the countries listed below and are expanding our International delivery network. If your intended delivery country is not on the list, please contact us here.Delivery During Covid-19
As we do our best to ensure your order is shipped out in a timely manner, we seek your kind understanding that delivery will take longer than usual for some countries due to air freight delay, additional border control, and restrictions during COVID-19.
|Country||Estimated delivery time|
|Australia*||5-15 working days|
|Austria||5-15 working days|
|Brunei||5-15 working days|
|Canada||5-15 working days|
|France*||5-15 working days|
|Germany||5-15 working days|
|India||5-15 working days|
|Indonesia||5-15 working days|
|Japan*||5-15 working days|
|Netherlands||5-15 working days|
|New Zealand||5-15 working days|
|Philippines||5-15 working days|
|South Korea*||5-15 working days|
|Switzerland*||5-15 working days|
|Taiwan*||5-15 working days|
|Thailand*||5-15 working days|
|United Kingdom*||5-15 working days|
|USA*||5-15 working days|
|UAE*||5-15 working days|
|Vietnam||5-15 working days|
*Due to Covid-19, the expected delivery timelines reflected may be extended. Further delays of 1-2 weeks can be expected.*Final milestone tracking is available for countries marked with an "*".
We do our best to ensure timely delivery of all orders. However on rare occasions, packages might arrive outside of the estimated time-frame due to customs clearance or other unforeseeable reasons.
If your intended delivery country is not on the list, contact us here.
When the order is shipped, an email will be sent to you specifying the tracking number and a direct link to monitor the shipment status.
Your parcel may be subject to customs and duties fees upon arrival at the destination country. All applicable customs fees, taxes and duties are the sole responsibility of the customer.
Unfortunately, we have no control over these charges or the costs applicable as these vary from country to country.
We recommend you contact your local customs office to find out more about any possible charges you may be required to pay.
If the delivery is rejected by the customer due to customs charges, EuYanSang.com reserves the right to recover our costs of delivery and returns for the rejected orders.
Deliveries are subject to custom regulations. Customer assumes all losses for packages that have been rejected entry, confiscated, abandoned, destroyed or returned. No refunds will be made.
Customers are advised to verify with relevant authorities regarding import regulations of the receiving country when in doubt.
Shipping rates will vary based on the total cart weight and shipping destination.
|~ 0.5kg||US$9 ~ US$15||US$9 ~ US$18||US$6 ~ US$11||US$8 ~ US$15||US$7 ~ US$14||US$6 ~ US$10||US$19 ~ US$24|
|~ 1kg||US$17 ~ US$24||US$21 ~ US$30||US$13 ~ US$18||US$16 ~ US$23||US$16 ~ US$23||US$12 ~ US$16||US$27 ~ US$41|
|~ 1.5kg||US$25 ~ US$32||US$32 ~ US$41||US$20 ~ US$25||US$24 ~ US$31||US$25 ~ US$32||US$17 ~ US$21||US$44 ~ US$58|
|~ 2kg||US$34 ~ US$40||US$43 ~ US$52||US$26 ~ US$32||US$32 ~ US$39||US$34 ~ US$40||US$22 ~ US$26||US$61 ~ US$75|
|~ 0.5kg||US$6 ~ US$12||US$7 ~ US$11||US$6 ~ US$12||US$10 ~ US$20||US$4 ~ US$10||US$4 ~ US$10||US$6 ~ US$12|
|~ 1kg||US$13 ~ US$18||US$12 ~ US$16||US$13 ~ US$19||US$23 ~ US$33||US$11 ~ US$17||US$12 ~ US$17||US$13 ~ US$20|
|~ 1.5kg||US$19 ~ US$25||US$17 ~ US$20||US$20 ~ US$26||US$36 ~ US$46||US$18 ~ US$24||US$19 ~ US$25||US$21 ~ US$28|
|~ 2kg||US$26 ~ US$31||US$21 ~ US$25||US$28 ~ US$33||US$49 ~ US$59||US$26 ~ US$31||US$26 ~ US$32||US$30 ~ US$36|
Your order will be shipped via DHL Postal Service or Janio Postal Service.
For orders shipped via DHL, delivery will be completed by the local postal service provider at the destination country.
Once your order is placed, the delivery address cannot be changed.
As our operating hours are as follows:
Monday to Friday
9.30am to 5pm (GMT+8)
Hence, if you have placed an order over the weekend, your order will only be prepared on the following working day.
At Eu Yan Sang, we aim to get your orders delivered to you as soon as possible, however the delivery time estimate depends on the availability of the items as well as the delivery services’ schedules and routing.
- a. Order invoices (with full pricing details) will accompany each delivery as required for customs declaration.
- b. Deliveries are subject to custom regulations. Customer assumes all losses for packages that have been rejected entry, confiscated, abandoned, destroyed or returned. No refunds will be made.
- c. Deliveries are subject to custom duties, taxes and fees payable by the recipient at the destination country.
- d. Customers are advised to verify with relevant authorities regarding import regulations of the receiving country when in doubt.
- e. Ensure that each recipient's address and contact details are correct and accurate before proceeding. The courier company will only make limited attempt(s) to deliver your package to the recipient according to the delivery details provided.
- f. Shipping charges will apply for ALL products to India, irrespective of the "Free Shipping" label on the product.
Yes, you can return your order by getting in touch with us using the online Contact Us form within 10 business days of receiving it.
Please indicate the following:
- Your full name
- Email address used to place your order
- Order number
- Product(s) that you are cancelling
- Reason for cancellation
- You have 14 business days from the time we acknowledge your request to send the package back to us. After we receive and inspect the item(s), we will reimburse your purchase price within 14 business days.
- We will refund the same means of payment as you used to make your purchase excluding shipping fees. If the product(s) was shipped free to you, a processing fee will be imposed.
- You'll be responsible for the cost of returning the item to us, unless we delivered it to you in error.
- The goods are your responsibility until they reach our warehouse, so make sure they are packed properly and can't get damaged on the way. If you return a high-value item, we recommend you use a recorded delivery service.
- All items returned should be in their original condition, complete and sealed. Items that have been opened will not be entitled to a refund.
- All goods will be inspected on return. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to charge a restocking fee or send it back to you.