FAQ
Create an account to enhance your online shopping experience.
Registering for an account enables you to manage your personal data, order history, and order tracking easily.
Be in for a treat when you tell us your birthday!
Simply click on the silhouette icon located in the top right of the page.
Do contact us if you are still facing issues with logging in.
Having problems remembering your password? It happens to us too!
Click here to reset your password.
Do contact us if you are still facing issues with logging in.
Discounts are provided to and redeemable by the receivers of our marketing emails or other communications via coupon codes. To be eligible for the discount, you must fulfil every requirement of the coupon code. The conditions for the coupon code will change depending on the offer. For redemption, coupon codes must generally abide by the following conditions:
- Purchasing from EuYanSang.com within the permissible time frame valid only while supplies last and does not apply to orders that were cancelled because an item was out of stock.
Please refer to the terms stated alongside your coupon codes for more details.
Certain promotional code(s) requires login . Do register here if you don't already have an account before using the code.
Surcharges for delivery are not eligible for discounts.
Discounts cannot be redeemed for cash or money of a similar value.
Coupons' expiration dates are subject to change or termination at any time without prior notification.
Any order that has been placed but is unauthorised, altered, or is ineligible to receive a discount may be cancelled by Eu Yan Sang if the terms of usage have been violated.
The recipients of our marketing emails or other communications are provided with coupon codes. Sign up and watch your mailbox for online promotions!
No, each order can only use one promo code.
Only the initial purchase is eligible for the US$20 welcome promo code. Log in or create an account to redeem. The welcome email sent following registration includes information about the coupon's validity.
Only the initial purchase is eligible for the US$20 welcome promo code. Log in or create an account to redeem. The welcome email sent following registration includes information about the coupon's validity.
No. A confirmed order cannot be altered. You will have to cancel the confirmed order and place a new order instead.
Duties and taxes are NOT included in the orders. If your nation levies duties and taxes on imported items, your order(s) may be subjected to them.
No. Orders are processed as soon as you place the order, hence regardless of the delivery date, the price reflected during your checkout process will be the amount paid for your orders.
If your order was successful, you would receive an email confirmation containing your order number, order date, a list of the items you ordered, and your delivery address.
Please ensure that the email address provided is accurate.
Do also check your spam folder in case the order confirmation email lands there instead of your inbox.
You may also check if the order list appears under your Orders by logging into your account.
These easy procedures will allow you to monitor the status of your orders.
- Step 1: Login with your username and password
- Step 2: Click on Orders.
- Step 3: Click on Order Details and search for your order using the order number and order date.
The various order statuses are described in the glossary below:
| Storefront | Order Status |
|---|---|
| Being Processed | We are processing your order. |
| Shipped | Your order is being delivered. |
| Cancelled | Your order is cancelled. |
| Failed | Order unsuccessful, please place your order again. |
Please refer to the Returns and Refunds section for more details.
A commercial invoice would be included for the purpose of the customs declaration.
Please join backorders only if you are comfortable with the wait and any potential delays.
All items will only be shipped out when the backordered item(s) arrive if they are ordered with other in-stock item(s) in the same order. Please place a separate order if you would want your in-stock item(s) to be shipped out first.
Eu Yan Sang picks ingredients from reliable, reputable origins and formulates products using modern, scientific TCM facilities. As a result, they are of high quality and suitable for both personal consumption and as thoughtful gifts
Our products carry hallmarks of quality and assurance including GAP (Good Agriculture Practice), GMP and ISO 9001 certifications, as well as accreditations by governing bodies and ministries of health and science.
We guarantee that all supplements will have a shelf life of at least 12 months, and that personal care and food-related products such as soups will have a shelf life of at least 6 months.
Payment
Popular online payment methods are accepted by us. Cash on delivery service is not something we offer.
The PayPal payment gateway at Checkout accepts Visa, MasterCard, and American Express.
Yes. You can pay for your order without having a PayPal account. Choose the Debit/Credit card payment option to make a payment without a PayPal account.
Please contact PayPal customer service for inquiries relating to the PayPal account.
Your order might have failed because your session timed out as a result of inactivity. Please close the current payment page, log in to your eStore account, check Your Shopping Cart and place your order again.
No. We will not be able to issue hard copy invoices to your billing address.
However, you may log in to My Account and search under the records of your orders under Orders to view and print out a copy of your invoice.
Create an account to enhance your online shopping experience.
Registering for an account enables you to manage your personal data, order history, and order tracking easily.
Be in for a treat when you tell us your birthday!
Simply click on the silhouette icon located in the top right of the page.
Having problems remembering your password? It happens to us too!
Click here to reset your password.
Do contact us if you are still facing issues with logging in.
Discounts are provided to and redeemable by the receivers of our marketing emails or other communications via coupon codes. To be eligible for the discount, you must fulfil every requirement of the coupon code. The conditions for the coupon code will change depending on the offer. For redemption, coupon codes must generally abide by the following conditions:
- Purchasing from EuYanSang.com
- Within the permissible time frame
- Valid only while supplies last and does not apply to orders that were cancelled because an item was out of stock.
Please refer to the terms stated alongside your coupon codes for more details.
Certain promotional code(s) requires login . Do register here if you don't already have an account before using the code.
Surcharges for delivery are not eligible for discounts.
Discounts cannot be redeemed for cash or money of a similar value.
Coupons' expiration dates are subject to change or termination at any time without prior notification.
Any order that has been placed but is unauthorised, altered, or is ineligible to receive a discount may be cancelled by Eu Yan Sang if the terms of usage have been violated.
The recipients of our marketing emails or other communications are provided with coupon codes. Sign up and watch your mailbox for online promotions!
No, each order can only use one promo code.
Only the initial purchase is eligible for the US$20 welcome promo code. Log in or create an account to redeem. The welcome email sent following registration includes information about the coupon's validity.
Only the initial purchase is eligible for the US$20 welcome promo code. Log in or create an account to redeem. The welcome email sent following registration includes information about the coupon's validity.
No. A confirmed order cannot be altered. You will have to cancel the confirmed order and place a new order instead.
Duties and taxes are NOT included in the orders. If your nation levies duties and taxes on imported items, your order(s) may be subjected to them.
No. Orders are processed as soon as you place the order, hence regardless of the delivery date, the price reflected during your checkout process will be the amount paid for your orders.
If your order was successful, you would receive an email confirmation containing your order number, order date, a list of the items you ordered, and your delivery address.
Please ensure that the email address provided is accurate.
Do also check your spam folder in case the order confirmation email lands there instead of your inbox.
You may also check if the order list appears under your Orders by logging into your account.
These easy procedures will allow you to monitor the status of your orders.
- Step 1: Login with your username and password
- Step 2: Click on Orders.
- Step 3: Click on Order Details and search for your order using the order number and order date.
The various order statuses are described in the glossary below:
| Storefront | Order Status |
|---|---|
| Being Processed | We are processing your order. |
| Shipped | Your order is being delivered. |
| Cancelled | Your order is cancelled. |
| Failed | Order unsuccessful, please place your order again. |
Please refer to the Returns and Refunds section for more details.
A commercial invoice would be included for the purpose of the customs declaration.
Please join backorders only if you are comfortable with the wait and any potential delays.
All items will only be shipped out when the backordered item(s) arrive if they are ordered with other in-stock item(s) in the same order. Please place a separate order if you would want your in-stock item(s) to be shipped out first.
Eu Yan Sang picks ingredients from reliable, reputable origins and formulates products using modern, scientific TCM facilities. As a result, they are of high quality and suitable for both personal consumption and as thoughtful gifts
Our products carry hallmarks of quality and assurance including GAP (Good Agriculture Practice), GMP and ISO 9001 certifications, as well as accreditations by governing bodies and ministries of health and science.
We guarantee that all supplements will have a shelf life of at least 12 months, and that personal care and food-related products such as soups will have a shelf life of at least 6 months.
Payment
Popular online payment methods are accepted by us. Cash on delivery service is not something we offer.
The PayPal payment gateway at Checkout accepts Visa, MasterCard, and American Express.
Yes. You can pay for your order without having a PayPal account. Choose the Debit/Credit card payment option to make a payment without a PayPal account.
Please contact PayPal customer service for inquiries relating to the PayPal account.
Your order might have failed because your session timed out as a result of inactivity. Please close the current payment page, log in to your eStore account, check Your Shopping Cart and place your order again.
No. We will not be able to issue hard copy invoices to your billing address.
However, you may log in to My Account and search under the records of your orders under Orders to view and print out a copy of your invoice.
